Product Questions
Not sure which product is right for your routine? Tell us what you’re looking for and we’ll help you find the right option.
Contact NoviaGlow
We’re Here to Help
Have a question about a product, your order or shopping with NoviaGlow?
Send us a message and our team will get back to you as soon as possible.
Whether you need help choosing a product, have a question about an order or need assistance after purchase, we’re happy to help.
How Can We Help?
Order Questions
Need an update about an order you’ve already placed? Include your order number so we can assist you faster.
Shipping Questions
Have a question about delivery, tracking or shipping? Send us your order details and we’ll help.
Returns & Other Support
For questions about returns or other concerns, contact us and provide as much information as possible.
Frequently Asked Questions
Quick answers to common questions before you get in touch.
What information should I include for an order question?
Please include your order number, the email address used at checkout, and a short explanation of what you need help with.
Can I contact you before placing an order?
Yes. If you have a question about a product, include the product name and your question in the contact form.
Where can I find shipping and return information?
Please review the shipping and return information available in our store policies. For a specific order question, contact us with your order details.
What if I entered incorrect information when ordering?
Contact us as soon as possible with your order number and the correct information. We will review the request and help where possible.