Customer Care
Shipping & Returns
Everything you need to know about delivery, returns and refunds at NoviaGlow. We keep the process clear, simple and easy to follow from the moment you place your order.
1–3 Day Processing
Orders are processed within 1–3 business days after payment confirmation.
30-Day Returns
Eligible return requests may be submitted within 30 days of delivery.
5–10 Day Refunds
Approved refunds are processed to the original payment method within 5–10 business days.
Shipping Policy
Last updated: August 24, 2026
Thank you for shopping with NoviaGlow. Below you'll find everything you need to know about how we process, ship, and deliver your order.
Order Processing Time
All orders are processed within 1–3 business days after payment confirmation (excluding weekends and holidays). Once your order has been processed and shipped, you will receive a confirmation email with tracking information. During high-volume periods such as holidays or promotional sales, processing may take slightly longer — we'll always do our best to get your order moving quickly.
Shipping Rates and Delivery Estimates
We currently ship to addresses within the United States. Shipping charges for your order are calculated and displayed at checkout based on your location and the shipping method selected.
Standard Shipping: 5–8 business days
Expedited Shipping: 2–4 business days
Delivery times are estimates from the date of shipment, not the order date, and do not include our processing time. Actual delivery times may vary depending on your location and carrier conditions outside of our control.
Order Tracking
Once your order ships, you will receive a shipping confirmation email containing your tracking number and a link to track your package. Please allow 24–48 hours for tracking information to update after you receive this email.
Shipping Delays
While we work with reliable carriers to ensure timely delivery, occasional delays can happen due to weather, carrier issues, high shipping volumes, or incomplete address information. If your order is significantly delayed, please contact our support team and we'll help track down your package.
Incorrect Shipping Information
Please double-check your shipping address at checkout. NoviaGlow is not responsible for orders delayed, lost, or delivered to the wrong address due to incorrect or incomplete information provided by the customer. If you notice an error shortly after placing your order, contact us immediately and we will do our best to correct it before the order ships.
Lost or Stolen Packages
NoviaGlow is not responsible for packages that are lost or stolen after being marked "delivered" by the carrier. If tracking shows your package as delivered but you have not received it, please check with neighbors and your local post office or carrier facility first, and then contact us so we can assist you in filing a claim with the carrier.
Damaged Items
If your order arrives damaged, please contact us within 7 days of delivery with your order number and photos of the damaged item and packaging, so we can arrange a replacement or refund in accordance with our Refund Policy.
International Shipping
At this time, NoviaGlow ships within the United States only. We're working on expanding our shipping options — sign up for our newsletter to be the first to know if and when international shipping becomes available.
Contact Us
If you have any questions about your shipment, please reach out to us at support@noviaglow.com, and include your order number so we can help as quickly as possible.
Related policies: Terms of Service, Privacy Policy, Refund Policy, Don't Sell My Information.
Refund Policy
Last updated: August 24, 2026
Shipping Information
You may request a return within 30 days of the delivery date. To be eligible, items must be unused, in their original condition, and in the original packaging, with all accessories included.
Returns & Exchanges
Because many of our products — including makeup brushes, oral care devices (electric toothbrushes, water flossers, tongue scrapers), and beard brushes — come into direct contact with skin, mouth, or face, the following items cannot be returned once opened or used for hygiene and safety reasons:
- Opened or used makeup brushes and brush sets
- Opened or used oral care devices, including toothbrush heads and flosser tips
- Opened or used tongue scrapers and beard brushes
- Any item with broken hygiene seals or removed protective packaging
This exception does not apply if the item arrived damaged, defective, or incorrect — those are always eligible for a replacement or refund regardless of hygiene seals.
Damaged Items & How to Start a Return
- Damaged, defective, or incorrect items: Contact us within 7 days of delivery with your order number and photos of the item. We will offer a free replacement or a full refund, and in most cases you will not need to return the item.
- Step 1: Email support@noviaglow.com with your order number and the reason for your return.
- Step 2: Our team will review your request and, if approved, send you return instructions and an address.
- Step 3: Pack the item securely in its original packaging and ship it back using a trackable shipping method.
- Step 4: Once we receive and inspect the returned item, we will notify you of the approval status of your refund.
- Return shipping: Customers are responsible for return shipping costs unless the return is due to our error (damaged, defective, or incorrect item).
- Sale items: Only regular-priced items are eligible for a full refund. Final-sale or clearance-discount items cannot be refunded, though they may still be eligible for exchange if defective.
- Exchanges: We only replace items if they are defective, damaged, or incorrect. Contact support@noviaglow.com first if you need to exchange an item for the same product.
Refunds & Late or Missing Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and let you know whether your refund was approved. If approved, your refund will be processed to your original method of payment within 5–10 business days. Please note that your bank or card provider may take additional time to post the refund to your account.
If you haven't received a refund within the expected timeframe, first check your bank account again, then contact your credit card company — it may take some time before your refund is officially posted. If you've done this and still have not received your refund, please contact us at support@noviaglow.com.
Need Help?
Questions About Shipping, Returns or Refunds?
If you have a question about a shipment, return, exchange, or refund, please contact NoviaGlow LLC and include your order number so our team can assist you as quickly as possible.
Last updated: August 24, 2026. Related policies: Terms of Service, Privacy Policy, and Don't Sell My Information.