Frequently Asked Questions
Find quick answers to common questions about products, orders, shipping and shopping with NoviaGlow.
How can I contact NoviaGlow?
You can use our contact page to send us a message about products, orders or general support.
Can I ask a product question before ordering?
Yes. Send us the product name and your question so we can understand what information you need.
What information should I include for an order question?
Please include your order number, the email address used at checkout and a brief description of what you need help with.
Where can I find shipping information?
Please review the shipping information available in our store policies. For a specific order question, contact us with your order details.
Where can I find return information?
Please review the return information available in our store policies. If your question relates to a specific order, include your order details when contacting us.
What if I entered incorrect information when ordering?
Contact us as soon as possible with your order number and the correct information. We will review the request and help where possible.
Still need help?
If you can’t find the answer you need, send us a message and our team will be happy to help.